Frequently Asked Questions

Everything you need to know about shopping with CARINE

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Do you ship internationally?

Yes, CARINE ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How can I ensure I choose the right size?

Each product page features a detailed size guide. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products sustainably sourced?

At CARINE, we prioritize ethical manufacturing and sustainable materials. We partner with vetted suppliers who meet our high standards for environmental and social responsibility.